What information do we collect and why?
When you search for a break, we may collect various pieces of information including the dates you are wishing to enquire about, type of accommodation and the number of people in your party. We may also gather additional information which you choose to share with us (e.g. personal requirements which may affect your potential stay). This is to ensure that we can assist with your booking and the performance of a contract should you wish to stay with us. When you make a booking we collect any contact details which you provide to us. These may include, however are not exhaustive, your name, email address, postal address, dates of booking, financial details to authorise payment, contact details of other party members and any other information which you may provide to us as a requisite for your booking. The information we collect when you make a booking is held for the performance of a contract. We may also contact you shortly after your booking and ask you to leave feedback to enable us to improve our services.
From time to time, we may contact you to update you on the facilities on offer at Wrea Head Country Cottages or to let you know of any offers which we may have available. This may be via email or post. You have the opportunity to opt out at any time by contacting us at firstname.lastname@example.org .
In the event of an accident, we are required by law to complete an accident form which may contain personal details including your name, address and the incident in question.
What do we do with the information we collect?
To allow us to complete your booking and provide the services requested
To keep you informed of any updates or special offers
To gain feedback to assist with our development programme
To ensure the health and safety of all of our guests
To assist with any queries that you may have or provide further information, as requested
How long do we hold your information for?
The Grainary will only hold your information for as long as is reasonably necessary for the purpose intended or to comply with legal requirements.
Disclosure of your personal information
We may share personal data with the following third parties:
Free to Book : our online booking engine for the performance of your booking
Stripe Payments Europe Ltd : our secure payment facility which enables our guests to safely pay for their breaks
Booking.com : to allow guests to book a stay with us
Mailchimp : to assist with the sharing of marketing information
We only use your personal data for the specific purposes intended, which are contained within this policy.
We keep your personal data secure by following internal policies of best practice and training for our staff. We also use SSL technology on our website.
In the unlikely event of a breach of our security, we will inform the relevant regulatory body within 72 hours and, should it contain your personal data, we shall also inform you.
We respect your rights as an individual therefore you have the opportunity to contact us at any time regarding:
your right to be informed about the collection and use of your personal data
your right of access to your personal data and any supplementary information
your right to have any errors in your personal data rectified
your right to have your personal data erased
your right to block or suppressing the processing of your personal data
your right to move, copy or transfer your personal data from one IT environment to another
your right to object to processing of your personal data in certain circumstances, and
your rights related to automated decision-making (i.e. where no humans are involved) and profiling (i.e. where certain personal data is processed to evaluate an individual).
Should you wish to contact us further regarding the collection and storage of your personal data please email email@example.com or write to us at: The Grainary, Harwood Dale, Scarborough, YO13 0DT.